E-Mail Should Not Be an Inconvenience

Are you tired of opening your email at home or at your job only to see a bunch of spam and no important email at all? Are you tired of spending more time deleting emails than getting your job done when you’re at work? How many times have you missed an email important to your business because there are so many spam emails in your inbox or an important email at home because you’ve got more spam? If you’re one of the millions of computer users who are sick of spam and unimportant emails, then be of good cheer.

There are several ways to tame your inbox and make sure that all that spam goes elsewhere, and you don’t have to worry about it. For corporations especially, spam and unimportant email is becoming a huge problem. In 2008, the founder of TechCrunch Michael Arrington cited email overload as a huge problem and basically challenged tech entrepreneurs to create a solution to it. He’s right. Millions of workers are losing productivity because they are spending more time deleting emails than they are actually working. According to a study done recently by a company called Radicati, corporate email users get 200 emails a day. That is a lot of wasted time dealing with things that are not even important. Also, according to another study by the Grossman Group, those in middle management spend 100 hours per year just dealing with non-important email. Needless to say, for those corporate email users, it’s very important to free up those hours dealing with unnecessary email.

A new web-based application called SaneBox is the solution to corporate email problems. Private users have already been able to use SaneBox for their home email, and now SaneBox has launched SaneBox for Business, meaning that corporate users and small business now have the same great features that the SaneBox for private users already have. Basically, SaneBox takes all spam and unimportant email and filters it into folders. For instance, if you get a spam email, SaneBox’s algorithms already filter it into the spam folder. If it’s some fund-raising appeal, same thing. That way, instead of slogging through hundreds of spam emails, charity appeals and what not, you’re reading the email you actually need to read. There are other great features on SaneBox like smart reminders, which basically remind you to answer an email you haven’t answered yet; snoozing email, which means you can postpone receiving an email and calendar synching.

SaneBox for Business works with all web-based email services such as Gmail and Yahoo. It also works with clients like Microsoft Outlook. Since SaneBox is cloud based, it’s easy for IT people to integrate it with their Exchange users and there’s no software to download or application to keep up. It’s also very easy to use. If you know how to use email and folders, then you know how to use SaneBox. There are many happy users that no longer have to deal with spam or unimportant email and now are able to focus only on the important email they get. With SaneBox, email is no longer an inconvenience. It’s something useful again.

 

Sanebox Email Management, The Sanity Solution for your Inbox

The numbers are overwhelming, of the estimated 30 billion emails that are sent each day, almost fifty percent are unwanted, unsolicited spam email. In that massive number are billions of unwanted advertising pitches, adult oriented mail, and emails that perpetuate scams and identity theft.

Internet service providers and email hosts throw everything they have at the problem, but faced with attacks on all fronts, even the most hardy filters will let messages through. Now add to that the dozens of legitimate emails, each pressing for your attention. There’s the recital next week, the online bill statements, forwarded messages from work, your dad asking when he can have his tools back, and dozens of long lost friends pestering you with Farmville invites. It’s enough to drive anyone insane.

Enter Sanebox, the sanity solution for your inbox.

Sanebox is a feature packed email management solution that takes your emails, and gives you back the precious gift of time. Here is how it works.

Sanebox interfaces with nearly every current email service, like your Gmail or Yahoo, and nearly every email client, including Outlook, Lotus, and their ilk. Then, based on simple yet deceivingly smart filters, Sanebox runs algorithms that separate your emails into important, or Sanenow, and unimportant, or SaneLater.

While it may seem a clever name for an email filter, it’s so much more. Does an email filter send a daily summary of each of your folders, or does an email filter actually unsubscribe you and never let you see the unwanted messages again? Sanebox does, once you hit unsubscribe, it becomes the ex that moves out of state, except you are guaranteed to never see the emails again. It also lets you defer an email until you are ready, and when you are, it puts the email back in your inbox. Let’s see an ordinary email filter do that.

What about your social network? You won’t miss a beat or a tweet when you use the Sanebox social network integration features. Link your FacebookTwitter, LinkedIn, and others all to your Sanebox, and watch your time spent checking each network drop to nil.

Concerned about security? Don’t be. Sanebox uses the same multiple layered security and encryption features that the banks use. The algorithms that are used to filter the emails only examine header information and the outside of the email, the contents are secure.

So how much would you pay for email freedom? How about for 2 hours of extra productivity per day? How many Starbucks do you have in a month? If you answered more than one coffee, then you should already be signing up. Sanebox is priced at $4.95 per month, $55 per year, or $100 for a 2 year subscription to email emancipation. With even 1 hour a month freed by Sanebox’s insane features, your investment will pay for itself.

Still not convinced your time is worth the money? Give Sanebox 14 days to change your mind. With no credit card commitment, and a 14 day free trial, you can try before you buy and see the magic yourself. And as easy as it is to sign up, it’s as easy to cancel if you don’t like it, but what are the chances of that?

Keep up with us & join our community:

Web: www.sanebox.com

Twitter: http://www.twitter.com/sanebox

Facebook: http://www.facebook.com/sanebox

 

Death to Freemium

By Dmitri Leonov – @dmitri

There’s a psychological barrier to paying online, and it needs to stop.

We pay for things in real life every day.  We don’t hesitate to drop a fifty for a tank of gas, or $4 for a cup of coffee.  But when it comes to paying for $5 for an online service that actually delivers significant value – it’s a no-no.  I’ve been guilty of this for years myself, and now that I’m sitting on the other side of Paypal,  I see the light, and have started to pay for web services that I value.

Why is this happening? Why is there a perception that everything online should be free?

Is it Google’s fault? Yes.  Google is offering a ton of services for free because it has become an incubator – it’s incubating and releasing a ton of best-in-class products, knowing that Adwords will pay for everything.  As a result, no service that Google offers will ever be able to charge money (except in France: http://www.forbes.com/sites/chrisbarth/2012/02/02/france-to-google-youll-pay-for-making-that-free). Other internet giants are guilty of this as well.

Is it the fault of VCs? Yes.  For venture-backed companies the key to success is a large user base.  Monetization of that user base is a secondary priority. And if all else fails, you can get acquired for $1 billion.

The VC model is based on 1 home run. They don’t care if 99 of their portfolio companies fail, but as long as 1 gets sold for $1 billion, they are happy.  A decent double-digit-millions exit is not exciting to them. So when faced with a fork in the road: a) build a sustainable business with a real business model, or b) give the product away for free to grow as fast as possible, thus treating your free users as a marketing cost – the incentive is to go for option b.  Go big or go home. Or don’t raise money.

Is it your fault?  Yes.  Stop being cheap. Just because something is “virtual”, doesn’t mean it’s not valuable.  Ask yourself: “Is this more valuable than a vanilla latte?”

Freemium is bad for business

In the last couple of years I’ve heard a ton of startups (myself included) answer the “How do you make money” question with “Freemium, duh!”  There are many shiny examples of widely successful freemium companies that killed it.  But they are exceptions, and unfortunately, they set a bad example.

As a business, you can’t pray that enough of free users will convert to paying customers.  The decision to go premium should be based not on philosophy, but on math.  You have to model everything out. Say without freemium you get 100 leads and convert 10% to paying customers.  You think by going freemium you could grow your number of leads by a factor of X.  But of the original 10% paying users converts, 9% would now choose the free option, and only 1% would pay.  In this case you have to be damn sure that X>10 in order for this to not destroy your business.  This is why it’s hard to make money with freemium: http://www.fastcompany.com/magazine/147/next-tech-remember-the-money.html

Freemium is bad for the users

I’m a happy user of my friend’s service.  The service is free, although I would happily pay for it.  Earlier this week I found out that my friend is killing the product because there’s no viable business model. I was pissed.  Here’s a product that’s valuable to me, but I can’t use it.  If only these guys just charged their users, there would be no problem. (I realize I may be an exception, and there’s no actual market for this service, but that’s not the point).

The only real way for founders/investors to get ROI on free services is to sell the business. When a free(mium) service gets acquired for it’s technology, user base or talent, the users get an excited email from the CEO saying something like “We’re proud to become a part of the <insert large company name here> family!  Rest assured that our service will continue as is.”  This is the last time they hear from the CEO, who no longer gives a shit about the users.  So you get the same outcome as with my friend’s service which shut down.

Death to Freemium

This perception that stuff online should be free makes it harder and harder for new businesses to charge money for value.  If a freemium paywall happened in the real world as frequently as it does online, stuff would break pretty quickly:

“You can get 10 gallons of gas for free, but if you want more, you have to pay”

“Get a Big Mac and fries for free, but if you want a soda, you have to pay”

All these problems go away when we realize that it’s ok to pay for stuff we like. We need to apply the normal real-world economics to online pricing.  Then companies can build products and charge a price commensurate with value.

PS: As I’m writing this, I’ve heard the same stupid ad on Spotify 5 times (seriously every 2 songs).  Time to drink the kool-aid and pay for a premium subscription.

By Dmitri Leonov

(All opinions in this post are mine, and don’t necessarily reflect the position of SaneBox on this issue)

 

HelpScout Helps You Manage Your Customer Email Inquiries

By Julie, CreativeMMS

So, by now your inbox is properly sorted and prioritized with the help of SaneBox. But what about your company’s never-ending list of incoming inquiries? Today, people expect more than ever from their technology, their products, and their service providers. In today’s on-demand market, if you can’t provide stellar customer service, you will fall behind in the pack.

There are a couple of key tools that effectively can help you manage your customer service. However, we always find that the simplest solution works bests.

We compared three online tools and found the one we like the best: HelpScout!

Firstly, you have to check out HelpScout! Helpscout.net quickly and easily manages a large volume of email while still being able to effectively interact with each customer one-on-one. The program sorts and responds to “catch-all” addresses that are typically read by several administrators such as a contact@, support@, or info@ email addresses. Helpscout helps growing companies manage their customer service inquiries while keeping team members on the same page through constant communication management. Use it for tech support, sales, billing, or sharing an inbox. The “saved replies” option saves time by allowing you to set up standard templates to frequently asked questions or common inquiries and customize them to your client’s request. HelpScout is extremely user-friendly and requires few features to make it useful for many different types of companies.

Reasons it rocks:

  • You don’t have to change your email address
  • It’s not an email host, just an organizer.
  • It’s invisible to the customer and message looks like a personalized email with a signature from a company representative.

We use HelpScout because it’s super affordable, but there are two other great customer service organizers that are just as effective as getting the job done.

Here are the other two tools we evaluated, that came in as close runner-ups.

ZenDesk
ZenDesk not only centralizes all your customer conversations so nothing gets ignored, but their awesome website features webinars, a “whitepapers” tab, a blog, and a whole section devoted to infographics.
http://www.zendesk.com/

UserVoice
UserVoice also creates simple online feedback, help desk, and knowledge base software, but a cool addition to the UserVoice program is their easy to install Facebook tab to allow companies to take the power of UserVoice to a fan page.
http://www.uservoice.com/

Bio: CreativeMMS is a full-service multimedia company specializing in web design and development, programming services, social media strategy, online marketing, and website maintenance. We know the web. Follow us @creativemms and www.creativemms.com.

 

Best Way To Update Your Contacts: WriteThat.Name Simply Works

When I come across products that help me save time and be a better emailer, I  get really excited.  I’ve been using WriteThat.Name for a whole, and just happily paid for a Pro subscription.

How Does It Work?

Once you register with writethat.name, it will analyze the signature of every verifiable email and extract the necessary information. It then converts that information into your address book, which is immediately available to you.  It works amazingly well.  As soon as a new contact emails you with their signature, you have their info in your Contacts. It is compatible with Gmail and Google Apps and will soon work with Microsoft Outlook, as well.

Just like SaneBox, WriteThat.Name doesn’t require a download because it uses cloud technology.  While it is true your emails are being scanned for contact information, the actual content is never even seen by the staff at writethat.name. The emails are actually scanned by computer technology, allowing all your email content to remain completely secure.

Create Separate Contact Lists or Merge Several Together

One of the great aspects of writethat.name technology is that it gives you the freedom to determine how to store your data. If you are currently using several Gmail accounts and/or Google Apps, you can decide to keep each of these contact lists separate and writethat.name will work for each one. If on the other hand, you want to merge all or some of these accounts together into one comprehensive address book, it can easily do that too.

Let writethat.name Update Automatically or Check Manually

Another great feature is it allows you to decide how to update the new contact information to your address book. We used the automatic/instant option. It’s just easier that way, and it hasn’t been wrong once. The manual option gives you the opportunity to look through all the daily changes that were captured and decide which information to store in your address book. Each day you will receive an email detailing all the changes made to your account. With the automatic system this daily email is simply a notification, but with the manual system, you give your authorization and the changes are made.

It is fluent with scanning all email written in English and French and can read relevant information, such as a phone number and address in several European languages including German, Italian and Spanish.  Que bueno.  And here’s another cool part: for a $20 flat fee, WriteThat.Name can scan all your historical contacts. I happily did that as well. I’m glad I have a new tool in my email management kit.

Do yourself a favor and check it out!

 

5 Indispensable Email Skills For Job Seekers And Employees

If you are about to apply for a job via email, the quality of your emailed covering letter to the potential employer is extremely important. After all, you are marketing yourself. This means that the employer’s HR department will first judge your capabilities by how you introduce and portray yourself. If clothes make the man (or woman), then his or her words make the aspiring employee.

In many cases today, emails have degenerated to offensively abbreviated messages. Job seekers seem to assume that the quality of their emails is not as important as their actual work. The point is that the Human Resources departments of the most prestigious companies today will ignore badly worded emails containing chat-like abbreviations, spelling errors and grammatical bloopers. They are looking for serious, properly educated, well-spoken employees who take pride in their communication skills and will be assets to the company.

Here are some pointers on effective email writing to help you get that lucrative corporate job:

State your business clearly in the subject line. For example: ‘Application for the position of _______’, ‘Response to your advertisement for __________’, etc. In direct email inquiries to you, the company’s HR department will have used a relevant subject line. Simply hit ‘reply’ while answering – do not change the subject line.

  1. Be brief and to the point – Do not bore the HR operative with long introductions. Get to the point.
  2. State your name and experience, and express interest in working for the company. End with your complete contact details.

Check out the other 3 tips on The Human Resource Blog.