Rachel Dotson


Michigander turned Angeleno. Teach For America alum turned startup marketer. I spend my days at SaneBox, saving the world from email woes one interruption at a time.

6 responses to Unsubscribing From Emails: The Beauty of the BlackHole


    I need help! My sanebox score is a lowly 31. Will it help for me to select everything in my spam folder and transfer it into SaneBlackHole? It seems as though there’s nothing that I can do to get rid of spam.



    Hi, Scott!

    Thanks for asking. You can learn more about how the SaneBox score is calculated in this support article: http://bit.ly/1UWbsK2. While we are the competitive types who strive for the highest score possible, we also know everyone has their own way of processing email. With that in mind, if your weekly time-savings is still high, we wouldn’t worry about the score too much 🙂 Also, if you haven’t seen it yet and are interested in learning more about email best practices, we put together a free 10-day email course, which only requires about 5 minutes of your time a day. You can find that at http://www.inboxzeroacademy.com.

    I hope this helps, and happy emailing!


    Team SaneBox



    When reviewing email on my iPhone, I don’t see an option for relegating emails to the black hole- only inbox once, always, or trash. Am I just not seeing the black hole option?



    Hi, Cindy—Thanks for your question!

    First, please visit your dashboard at http://www.sanebox.com/dashboard/features to ensure that you have SaneBlackHole enabled. You’ll find it toward the bottom of the page, as seen here: http://d.pr/i/14GJ6. If you do have it enabled, then please send us a quick message at support@sanebox.com so we can look into it further.

    Thank you again, and have a wonderful rest of the day.



    I accidentally put Kobo in the blackhole and now I cannot reset my password, because I cannot get an email from them. How do I unblackhole an email?



    Hi, Brenda—

    Thanks for your question. You can see and modify trainings for the BlackHole (and all of your other Sane Folders) at any time from your dashboard. For the SaneBlackHole, head straight to https://www.sanebox.com/dashboard/training/blackhole and scroll or use the search box to locate the sender you wish you re-train.

    If you need anything else, we’re always here and at support@sanebox.com.

    All the best,

    Team SaneBox


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s