Tech Talk: Email Isn’t Going Anywhere [Video]

sanebox:

Email isn’t going anywhere

With over 3 billion email accounts word wide and just under 300 billion messages sent each day, email is one of the most popular and widely used forms of communication today.

Although email is a fast, easy, and inexpensive form of communication , it is tainted with incredible inefficiencies. The reason for this is largely due to lack of knowledge surrounding email etiquette. People have become lazy with how they interact and engage with email, which results in massive amounts of wasted time.

Every industry is hurt by poor email habits and etiquette. Whether you’re a real estate agent, lawyer, doctor, entrepreneur, teacher or any other professional your productivity has been crippled by how you and your colleagues interact and process email.

Constant interruptions kill productivity

Our ability as humans to concentrate is severely impacted by constant interruptions. Focusing on any task, no matter the complexity is difficult while constantly being interrupted by emails. A case study conducted by the Danwood Group found it takes 1.5 minutes on average to read and recover from an email. The Danwood Group case study provides a very insightful example of this dilemma and it is as follows:

Lets say an employee is alerted every 5 minutes when they receive new mail, which means there’s potential for 96 interruptions in a regular 8-hour workday. If it takes 1.5 minutes to read and recover from an email this leaves 3.5 minutes until the employee is interrupted again. Now lets say this same employee changes the alert to go off every 45 minutes instead of 5, this means interruptions decrease to 11 per day. If 9 emails accumulated over 45 minutes it will take 6 minutes on average to read and recover from the interruption, which leaves 39 minutes until the next interruption.

Fixing The Problem

Each and every industry experiences email overload to a certain degree and it’s imperative that companies and individuals implement systems and good habits surrounding email to combat it as much as possible. Services like SaneBox are especially attractive to professionals in fields that require large amounts of communication such as Real Estate. There are lots of great email services out there, but the most important thing to remember when processing email is to set specific times to check email and to not allow yourself to get distracted by unimportant emails. SaneBox, for instance, helps real estate agents and other professionals prioritize their emails automatically by sending non-urgent, unimportant emails to a sub folder where they can process these emails in bulk much more efficiently and effectively at their leisure.

Email has become such a problem recently, because people have acquired bad habits in the way they process and deal with email in general. Like we all know, bad habits are hard to break, but if you are conscious of your interactions with email these bad habits will become more and more obvious and solutions will present themselves. Becoming an effective emailer will save you substantial amounts of time, so read up on new strategies and helpful pointers as often as possible and implement what you learn, figure out what works and cut what doesn’t.

 

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Email Filing & Reminders: The World Is Divided

The World is Divided

There are literally billions of people using email today, but every one of those individuals can be categorized into one of two groups, filer or non-filer.

Non-filers are those people who keep every message they’ve ever received in their inbox. It’s hard to believe these people exist, the thought of it almost gives me a nervous breakdown, but trust us, they’re out there.

Filers are the people who file messages out of their inbox into folders. The complexity of these filing systems ranges from several folders to dozens.

Over the past two decades, there have been heated debates on which method is more effective. Filers have been accused of wasting too much time organizing their inbox, while non-filers have been called unorganized and sloppy.

Both strategies have their drawbacks, which is why you should try to find a happy medium between the two. Leaving every message in your inbox is a good idea in theory because they’re all right in front of you, but the problem is they aren’t prioritized and if you have more than a dozen or so messages they can easily get lost in the shuffle. On the other side, having folders is helpful for organizing your mail into buckets to ensure easy accessibility, but any message that requires action should remain in your inbox until that action has been taken.

Bottom line: It’s advantageous to have several general folders meant for filing once actions have been taken or for storing reference-type emails. Don’t go overboard with folders though, because an overly complex filing system quickly loses it’s effectiveness. A good rule of thumb is once an email is opened execute an action before moving on to the next email or task. does it need to be stored for reference? do you need to respond? Take action on each message before moving on.

The Other Side:

Although we’ve outlined some effective email processing tactics, the other side of emailing must be addressed as well, which is sending email. All too often people send emails that require a response, but none is given. This could be for a variety of reasons of course, perhaps the recipient simply forgot, they’re busy or they just don’t want to hear from you.  Either way you should implement a system that helps you keep track of your sent mail. The email service SaneBox offers such a system with their SaneReminders feature that enables senders to Cc or Bcc a specific time or date they need a response by, if it doesn’t happen by the specified time their email is sent back to them. Boomerang for Gmail also offers a similar system that helps users set reminders for themselves.

If signing up for such a service isn’t your cup of tea consider creating a Google spreadsheet or Excel doc that helps keep track of the important emails you’ve sent out. Find a system that works best for you and stick to it, forgetting about a message because you never got a response shouldn’t be a problem in your email life!

 

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SaneBox is one of PCWorld’s Best Products of 2012!

Over the last 2 years SaneBox has become the must have tool for professionals, saving an average customer over 100 hours per year.  Last year we won the Best in Email award from About.com.

This week PC World selected us as one of the Best Products of 2012. Even better, we are one of the 13 Best Business And Productivity tools of the year!

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“This cloud-based service is surprisingly good at guessing what you want to see” Read more…

And here’s what some of the other influential publications had to say about us:

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“SaneBox is amazing and worth ever penny it costs.” Read more…

 

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“The folks at SaneBox have created a technical solution that sorts the urgent from the unimportant and keeps time-critical messages at the top of your inbox.” Read more…
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“I’ve been using SaneBox for more than two months now and can’t imagine going without it.” Read more…
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“Looking for an easy way to organize the e-mails in your overflowing inbox? SaneBox uses an algorithm to determine which messages are important” Read more…

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“Email doesn’t have to suck” Read more…

15 million is a big number (SaneBox update)

This week we passed a big milestone: 15 million minutes saved by our users.

An incredible amount of time is wasted in our inboxes over the course of a day. If you keep up with our blog you’ll know that an average employee spends 13 hours a week reading and responding to email, which is a whopping 28% of our work time. The question is how much of this time could be saved by implementing the right email tools and strategies?

The answer: A WHOLE LOT!

Constant interruptions kill productivity

Our ability as humans to concentrate is severely impacted by constant interruptions. Focusing on any task, no matter the complexity is difficult while constantly being interrupted by emails. A case study conducted by the Danwood Group (here) found it takes 1.5 minutes on average to read and recover from an email. The Danwood Group case study provides a very insightful example of this dilemma and it is as follows:

Lets say an employee is alerted every 5 minutes when they receive new mail, which means there’s potential for 96 interruptions in a regular 8-hour workday. If it takes 1.5 minutes to read and recover from an email this leaves 3.5 minutes until the employee is interrupted again. Now lets say this same employee changes the alert to go off every 45 minutes instead of 5, this means interruptions decrease to 11 per day. If 9 emails accumulated over 45 minutes it will take 6 minutes on average to read and recover from the interruption, which leaves 39 minutes until the next interruption.

Sanebox to the rescue

This shows how decreasing the frequency of email related interruptions can save you a significant amount of time. The bottom line is the longer you’re able to concentrate the more productive you can be through out the day. Every one of us desires to increase our personal productivity and that of our employees, if we have them. That’s why the we built Sanebox to help save you time by cutting down on distractions.

How it works

SaneBox moves unimportant, non-urgent emails out of your inbox and into your SaneLater folder, where they can be processed in bulk at a later time. Based on a number of studies on this subject, we conservatively estimate that we save 30 seconds for every email we move out of the Inbox. Sanebox will also send you summaries of your unimportant emails including the sender and subject line at specified times, so you can quickly review and process these messages in one fell swoop.

Further Reading

  1. Danwood Case Study: Evaluating the Effect of Email Interruptions within the Workplace
  2. Oklahoma City University Research: An Explanatory Analysis of Email Processing Strategies
  3. Mchigan State University Study: Timecourse of recovery from task interruption: data and a model

 

Quick and Simple SaneBox-Dropbox Integration? Yes, Please!

For both sending and receiving, large attachments can be a pain. Find relief with our newest feature, Sane Attachments.

Sane Attachments integrates seamlessly with Dropbox to ensure your large attachments are sent and accessed quickly and easily. Attachments in your inbox are automatically uploaded to your Dropbox. No more worries about going over your quota, important files getting lost in the shuffle, or the numerous difficulties related to mobile access and attachments.

“It really has made a very nice change to my email life. Before, chaos. Now, calm.” – Alex Wilhelm, The Next Web 

Already using Dropbox for attachments? Sane Attachments saves you a step. Rather than starting with creating a link through a Dropbox app or via the web, you treat your email like any other attachment, and it just works. This new feature makes large attachments as easy as small attachments… almost as easy as one with no attachments.

Whether you are sending or receiving large files, Sane Attachments is sure to bring a smile to your face. That is, until you’re so used to it you forget that large attachments are a problem for other people.