As recently as a decade ago, phone calls and face-to-face conversations were the dominant forms of communication in most of the business world. Heavy computer, internet, and email usage was only common in certain sectors and job functions.
Fast forward to today, when the average worker sends and receives over 120 business emails per day and spends nearly 30 percent of the workweek managing email. When business email exchanges are combined with personal ones on a global scale, it amounts to 205 billion sent emails each day—a number that is expected to increase over 16 percent to 246 billion emails in 2019. As you may have guessed, this upward trend is a worrisome matter.