How to Write the Perfect Customer Service Email

Scroll, scroll, scroll. “Hmmm. That rings a bell.” Open the email. “Oh! It’s the company I complained about.” Read a few sentences, close email, leave. “I’m not sure why I even bothered…” Sounds familiar? That’s what many customers do with your emails. Typically they’re underwhelmed by these communications as there isn’t anything unique or new …

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How I Managed My Inbox on Vacation

Short answer: I didn’t. My Normal Routine I’m an independent iOS developer who builds a couple apps, Moment and Focus. I’m a one-man show, so I answer all of the customer support myself through email. It helps me stay on the front lines and detect any common themes in support requests. I also feel a commitment to my …

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