The holiday season is that special time of the year when we spread good cheer, gather with loved ones and set up our out-of-office email messages. This year, why not combine all three? Fun out-of-office messages spread good cheer and enable us to enjoy family and friends with fewer distractions. It’s festive multi-tasking!
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Best Practices: Email Introductions
Before email, writing a letter of introduction was a fussier affair. It involved nice paper, ink, and delivery by a human being. In various eras and cultures, letters introduced individuals hoping to join polite society, secure employment, or win a thumbs-up from a potential spouse’s parents. Such letters, especially when written by respected mutual acquaintances, opened doors.
Capturing the Right Tone: Writing Effective Emails to Customers & Colleagues

Thank goodness for email. Yes, really. What other means of communicating offers savvy business users as much control of their messages? Telephone calls, Zoom meetings, and face-to-face talks are excellent for real-time, two-way conversations. But email is fundamentally different.
Email is more forgiving. The effectiveness of a live business call relies a lot on an individual’s performance on the call. Did I misstate that fact? Why did I mispronounce her name twice? Was I on mute when I cursed? Email, on the other hand, affords users the time–and breathing room–to construct and deliver pitch-perfect messages.
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