4 Principles for Awesome Email Responsiveness
By David DeWolf
I’m a responsiveness junkie. Especially when it comes to email. I strive to answer every (professional) email within 24 hours and it drives me absolutely bonkers when I can’t. On the flip side, I get a bit annoyed when I don’t receive answers in a timely manner. I don’t hold others to the same standard I hold myself to (though some requests obviously deserve it), but is it really impossible to get back to me within a couple of days? If so, maybe you need to start managing your email, instead of letting it control you.
I’m not suggesting that you should spend more time managing your email – that’s not management. To the contrary, I’m suggesting that you get smarter about your email and reduce the time you spend in your email. Studies indicate that the average person spends almost 30% of their professional lives reading and responding to email. (Yes, I said thirty percent.) If that’s really the case, then it’s no wonder it’s hard to be responsive. Are you spending way too much time weeding through email to figure out what we need to respond to and too little time actually acting upon requests and responding? Here are four guiding principles for increasing the email you can process so that you can optimize your email responsiveness.